Information Hub
Your one-stop resource for important documents, advocacy tools, and processes related to PCL.
Rights Packets:
Everyone deserves to understand their rights. Download a copy of our rights packets below.
To request a paper copy of any documents, call the PCL main phone number at (503-838-2403).
Understanding the Complaint Process
Did you talk to your team about the problem yet?
IF YES
Then fill out the formal complaint form.
OR
IF NO
Then talk to your team about the problem. Try to fix it together before filling out the formal complaint form.
After you fill out and submit the complaint form:
1. You will get a message within 5 working days to let you know your complaint was received.
2. Your team has 10 working days to come up with a solution and talk it over with you.
3. If you’re happy with the solution, the complaint is closed.
4. If you are not happy with the solution, your team has 35 more work days to find a new solution and talk with you again.
5. If you’re still not happy with the solution, you can talk to the Chief Executive Officer, Joanne, to get more help.
Additional Information and Advocacy Tools
Connect with organizations and resources that promote equity and opportunity for people with disabilities: