Agency Evaluation & Team Member Satisfaction Survey
Listening to Our Team, Driving Meaningful Change
The people we support are at the heart of our mission—but it is our team members who make that mission possible. Their dedication, expertise, and passion are invaluable, and we deeply value their insights and experiences. Each year, we invite all team members to share their perspectives through the Agency Evaluation and Team Member Satisfaction Survey. This anonymous survey gives us the critical feedback we need to continue improving and aligning our work with our mission.
Why It Matters
The survey reflects PCL’s commitment to actively listen to all team members, gathering their opinions and experiences. We believe their insight matters. We use the feedback gathered to understand what’s working, what needs attention, and where we can grow. It’s not just about recognizing our strengths, it’s about making sure we don’t unintentionally disrupt what’s going well while we work to improve what’s not.
- Are we supporting people in the ways they want and deserve?
- Do team members have the tools, resources, and support they need? Do they enjoy their work and feel valued?
- Are we building strong relationships and delivering meaningful impact?
- Are we using our resources wisely to provide the best possible support?
The Impact of Feedback
The feedback we receive doesn’t sit on a shelf! Every response to our agency survey is reviewed, analyzed, and used to spark meaningful change. The results are shared across our organization including with our Board, team members, people we support, families, and other stakeholders.
The Executive Team takes the next step: developing a concrete plan to address what we’ve learned. We prioritize key recommendations, assign accountability, and track progress on our Executive Team agenda until actions are complete. This is how your voice leads to change!
Thank you to everyone who participates. Your insights directly shape the future of PCL!